Sales Administrator

Sales Administrator Leeds Full Time £27,000 - £28,000 per annumOur client is a growing UK SME in the technical product sector, supplying to trade professionals across the UK.Due to continued expansion, they are recruiting for a Sales Administrator to join their fast-paced business.Please note: This is a fully office-based role. Working hours are Monday to Friday, 8:30 am 5:30 pm, with an early finish of 4:30 pm on Fridays.The RoleYou will be the key point of contact for customers, ensuring orders, enquiries and returns are handled efficiently and accurately. This is a fully office-based role where excellent customer service, attention to detail and strong organisational skills are essential.Key responsibilities include: Handling inbound calls, emails and customer correspondence, resolving queries quickly and effectivelyProcessing customer orders accurately via phone, email and online channelsTaking customer payments accurately and professionallyManaging stock enquiries and returns while maintaining excellent customer serviceOrganising replacements for damaged goods and coordinating returns and collectionsTaking ownership of customer enquiries and providing clear, proactive solutionsDeveloping a strong understanding of the product range to advise customers effectivelyUpselling and cross-selling products, promotions and special offersPreparing detailed and competitive quotationsPlacing purchase orders when requiredAssisting customers at the trade counter during busy ..... full job details .....