Sage 200 Support Consultant - Remote Within the UK

Sage 200 Support Consultant - Remote Within the UK£45,000-£55,000We are seeking an experienced Sage 200 Support Consultant to join a growing software and business solutions team. This position is ideal for a customer-focused professional who enjoys troubleshooting complex issues, providing expert guidance, and building strong client relationships.As a key member of the support function, you will deliver high-quality assistance to Sage 200 users across a variety of sectors, helping organisations maximise the value of their ERP systems while ensuring an outstanding customer experience.Key ResponsibilitiesProvide timely and effective support for Sage 200-related issues, identifying root causes and implementing appropriate solutions.Deliver support via telephone, email, and remote support tools, ensuring clear and professional communication throughout.Offer expert advice and best-practice guidance on Sage 200 functionality and associated applications.Manage support tickets through to resolution, maintaining accurate records and meeting agreed service levels.Document troubleshooting processes, resolutions, and recurring issues to support knowledge sharing and continuous improvement.Liaise with internal teams and third-party software vendors where required to resolve technical issues.Keep up to date with product developments, software updates, and complementary solutions within the Sage ecosystem.Maintain a strong customer service focus, ensuring clients receive a positive and ..... full job details .....