Sage 200 Support Consultant

Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience.Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service.This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc.Key responsibilitiesPrompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions.Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions.Product Advice: Provide context-specific advice to customers experiencing problems with our products.Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets.Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis.Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements.Stay Informed: Stay updated on changes and updates to ..... full job details .....