Safety and Security Service Delivery Manager

Overview North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise and data centres, and defence and justice. Responsibilities ROLE SUMMARY: The Safety and Security Service Delivery Manager (SDM) will be responsible for a portfolio of managed safety and security customer accounts across the UK and overseas, ensuring services are delivered in line with contract specifications, KPIs, and agreed Service Levels. As the first point of contact for key security clients, the SDM will own the customer service relationship, driving service excellence across the lifecycle of integrated security systems. This includes oversight of Genetec, Lenel, and other VMS platforms, as well as POS integration, video analytics, facial recognition software, access control, intrusion detection, and CCTV surveillance technologies. The SDM will work closely with internal functions (Service Desk, NOC, PMO, Engineering and Field Teams) to deliver consistent, high-quality outcomes. They will also be responsible for developing training programmes and documentation for new security systems and delivering tailored training sessions to customer security and operational teams. This role combines strong service management with technical expertise, ensuring operational excellence, client ..... full job details .....