Safety and Security Ambassador

OverviewPermanent

Location: Paddington, London

Hours: Full Time, 42 hours per week, 4 on 4 off days and nights 0700 to 1900

Pay: £14.70 per hour

Join Our Team as a Safety and Security Ambassador

As the Safety and Security Ambassador, you are the primary point of contact for all safety, security, and emergencies on site. You will deliver exceptional front of house service, act as the initial responder for first aid incidents, alarm activations and manage first aid resources, and oversee critical safety and security equipment. You will conduct regular and ad-hoc safety audits, track safety concerns, and play a pivotal role in life safety alarms and evacuation procedures. You are expected to deputize for the Site Manager during emergencies, ensuring continuity of operations and the highest standards of customer service. The post holder will demonstrate excellent interpersonal skills, as you are also required to provide front of house reception services and support, including meeting and greeting visitors, interacting with colleagues and customers both verbally and in writing across all levels of the business, responding to incidents and emergency situations.

Responsibilities

Customer Service – Provide a professional, welcoming first impression and assist visitors courteously. Anticipate needs, resolve concerns diplomatically, and uphold security protocols.

First Aid and Emergency Response – Act as first responder to first aid incidents and manage supplies. Support business continuity and deputize for Site Manager during emergencies.

Health and Safety – Follow all site safety procedures, policies, and training.

Security Operations – Control access points, visitor credentials and perform security screenings. Conduct regular patrols, respond to alarms and monitor contractor compliance.

Surveillance and Access Control – Operate security technology and monitoring systems effectively and conduct systematic patrols and enforce strict key control procedures.

Documentation and Compliance – Maintain accurate incident reports and security documentation. Adhere to data protection and display SIA/CCTV licenses at all times.

Why Join Us?

Annual leave entitlement of 5.6 weeks per year

Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.

Learning and Development – progression opportunities, eLearning courses, on-site training, apprenticeships, and in-house training courses.

Health and Wellbeing – Life assurance, access to mental health support specialists

Online GP for you and your dependents

Financial support

Discounts on hundreds of retail sites

Cycle to Work scheme

What We Are Looking For

SIA Licence (Door Supervisor)

First Aid at Work certificate

Excellent verbal and written communication skills

Professional appearance and positive demeanour

Experience in using Access Control Equipment

5 years corporate security experience with a focus on a customer service background

Equal Opportunity and ApplicationWilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James'' commitment to Equality, Diversity and Inclusion, please visit the company sustainability page.

Wilson James has been raising standards in security, construction logistics, aviation services, and technology for over 30 years. We are a leading managed service provider prioritising safety, efficiency, and customer satisfaction.

Internal OpportunitiesWe support career growth and offer internal mobility to help employees explore new roles and advance within the company.

Apply now to explore exciting internal opportunities and new ..... full job details .....