Safer Neighbourhood Specialist (ASB Officer)

About The Role
What you can expect from us

• We offer a competitive salary of £40,650 per annum.
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Stream- access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family.
  Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

 
About the Role
 
Make a Real Difference in Our Communities
At Onward, we're committed to creating places where people can thrive. We're looking for a dedicated and resilient Safer Neighbourhood Specialist to join our team, helping residents feel safe and supported in their homes and neighbourhoods.
This is a rewarding role where you'll take the lead on tackling anti-social behaviour (ASB), harassment and hate crime issues, balancing prevention, diversion and enforcement to achieve positive outcomes for customers and communities. Working closely with residents, colleagues, partner agencies and legal teams, you'll play a vital role in making our neighbourhoods safer places to live.
What You'll Be Doing
As a Safer Neighbourhoods Specialist (ASB), you'll manage a varied caseload of ASB and community safety cases from initial assessment through to resolution, ensuring customers receive a responsive and professional service throughout.
This role is primarily based in the East Region, with occasional requirements to provide cover and assist with case in the West region. Regular travel to local offices and customer visits will be required as part of the role.
A Full UK Driving Licence and access to your own car is required for this role.
Key responsibilities include:

• Investigating reports of anti-social behaviour, harassment and hate crime, taking appropriate action to resolve issues.
• Providing advice and guidance to customers, colleagues and partners on community safety and ASB-related matters.
• Managing a complex caseload, ensuring cases are progressed efficiently and in line with policies, procedures and legislative requirements.
• Developing strong working relationships with local authorities, support agencies, police and community organisations to address neighbourhood issues.
• Chairing and attending multi-agency meetings to coordinate effective interventions and solutions.
• Preparing legal documentation, witness statements and evidence bundles for court proceedings.
• Working closely with legal representatives in relation to injunctions, possession proceedings and breaches of court orders.
• Attending court hearings and providing evidence where required.
• Maintaining accurate records, case notes and management information to support robust case management and reporting.
• Supporting and promoting community safety initiatives, awareness campaigns and partnership events across our neighbourhoods.
• Identifying opportunities for funding, partnership projects and innovative approaches to improve community safety outcomes.

What We're Looking For
We're seeking someone who is confident, organised and passionate about supporting communities. You'll have excellent communication skills and the ability to manage sensitive situations with professionalism and empathy.
Essential Experience and Knowledge

• Knowledge and awareness of relevant housing legislation and regulations.
• Experience of delivering face-to-face customer service in a challenging environment.
• Experience of developing effective partnerships with local authorities, support agencies and community groups.
• Good understanding of the social, economic and political factors affecting local communities.
• Strong IT skills, including Microsoft Office applications.
• Understanding of County Court procedures and relevant legislation relating to anti-social behaviour, harassment and hate crime.

Desirable

• Understanding of the wider community safety agenda and multi-agency partnership working.
• Knowledge of information sharing principles relating to crime prevention and community safety.
• Experience of court advocacy, legal case preparation or enforcement action within a housing or community setting.
• Relevant professional qualification, such as CIH.

Qualifications
Essential

• GCSEs (or equivalent) or demonstrable relevant experience.

Desirable

• Professional housing or community safety qualification (e.g. CIH).

About The Organisation
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. 
If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
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