SaaS Software Support Analyst

SaaS Software Support Analyst Up to £36,000 Poole, Dorset Hybrid, 4 days per week in the office You''ve spotted the recurring issue. Now you want the chance to do something about it. You know how frustrating it is when the same software problem keeps coming back. For the customer. For the support team. And for you. This role gives you the opportunity to follow those issues through, understand their wider impact and work with the people who can help put them right. If you have a background in Application Support, Software Support or technical customer support, and enjoy investigating what sits behind a ticket, this could be your next move. You''ll join an established technology business whose software supports transport and ticketing services across the UK. Working alongside Support, Product and Project teams, you''ll help keep customer services reliable and drive improvements to how they''re delivered. What''s in it for you? Up to £36,000 salary Hybrid working, with 4 days per week in the Poole office Ownership of issues, with the opportunity to influence longer-term improvements Broader experience across Problem Management, reporting and customer onboarding Close collaboration with technical teams and Product Managers The chance to develop your skills within an established ITIL environment What you''ll do You''ll look at how customers'' software services are performing, where problems are developing and what needs attention. Some days, that means analysing ..... full job details .....