Russian Speaking Customer Advisor

Russian Speaking Customer Service Advisor - EdinburghLocation: EdinburghSalary: 26,800 per annumHours: Full-time, 37.5 hours per weekWorking Pattern: Hybrid - 3 days office / 2 days working from homeContract: PermanentAre you a Russian-speaking Customer Service professional looking for an exciting opportunity in Edinburgh?We are currently recruiting for a Russian Speaking Customer Service Advisor to join a growing international travel organisation. This is a fantastic opportunity to work within a fast-paced, customer-focused environment where you will support customers with their travel arrangements and provide an excellent level of service.The RoleAs a Russian Speaking Customer Service Advisor, you will be responsible for assisting customers with a range of travel-related enquiries, including flights, hotels and other travel services.Your responsibilities will include:Handling customer enquiries via telephone and live chatAssisting customers with bookings, amendments and general travel queriesResolving customer issues efficiently and professionallyProviding a high level of customer service throughout every interactionWorking towards individual and team KPIs and service targetsUsing multiple computer systems to access and update customer informationCommunicating clearly and professionally with customers in both Russian and EnglishWorking effectively as part of a busy and supportive teamAbout YouWe are looking for someone who is confident, customer-focused and enjoys helping ..... full job details .....