Russian Customer Service Advisor

Russian-Speaking Customer Service AdvisorJoin a Global Travel Brand and Help Customers Explore the World!Edinburgh 26,800 per annum + Monthly BonusFull-Time - 37.5 Hours Per Week, Monday to Friday 8am - 4:30pm. Please note there will be required flexibility to work weekends if the client requires. Are you fluent in Russian and English and passionate about delivering exceptional customer service? We''re looking for enthusiastic, customer-focused individuals to join one of the world''s leading online travel companies. Every day you''ll help customers with their travel plans, from hotel bookings and flight enquiries to resolving issues and creating memorable experiences. If you enjoy helping people, thrive in a fast-paced environment and want genuine opportunities to develop your career, we''d love to hear from you.What You''ll Be DoingDeliver outstanding customer service in both Russian and English via phone, live chat and email.Assist customers with hotel bookings, flight enquiries and a variety of travel-related questions.Take ownership of customer queries from start to finish, ensuring every issue is resolved efficiently.Build rapport with customers while providing a friendly, professional and empathetic service.Work towards individual and team performance targets while maintaining exceptional quality.Navigate multiple systems confidently to find solutions quickly.Work closely with colleagues to continuously improve the customer experience.What We''re Looking ForFluent ..... full job details .....