R/TLO Resident Liaison Officer

As a Resident Liaison Officer, you ll be the face of our client on one of our most exciting and socially impactful projects to date. This innovative retrofit project will deliver cleaner, more efficient heating to hundreds of homes, helping residents reduce their bills while cutting carbon emissions. You ll support residents through each stage of the project: This is a dynamic and fast-paced role where you ll need to think on your feet, remain calm under pressure, and balance the needs of multiple stakeholders. In return, you ll join a dedicated and supportive team offering training, encouragement, and opportunities to truly make the role your own. Key Responsibilities Build trust and strong, positive relationships with residents, providing a clear, friendly, and accessible point of contact throughout the project lifecycle. Coordinate and attend resident meetings, drop-in sessions, and consultations to provide advice, answer questions, and ensure an inclusive process. Communicate project updates, timelines, and key information in a timely and accessible manner using a range of channels, ensuring residents are informed and engaged. Act as an advocate for residents interests, capturing concerns, feedback, or issues, and proactively resolving or escalating these within the project team. Coordinate access arrangements, surveys, and appointments, making sure residents experience minimal disruption. Support the delivery and follow-up of customer satisfaction surveys and ..... full job details .....