Risk Management Lead (Financial Services)

Following the successful launch of Sopra Steria Financial Services, a regulated entity in 2021, the business continues to grow in size; with a particular focus on developing and building a collections-based business. The business itself has grown exponentially since its launch, now supporting both government and commercial based clients through a team of around 40 colleagues. As a member of the wider Shared Services Risk Management team, you''ll support developing a culture which is both customer and outcome obsessed by defining, developing and delivering practices that drive positive outcomes. You''ll play a key role in leading and supporting the implementation and strengthening of the Risk Management Framework (RMF) and supporting risk frameworks and policies. You''ll play a key role in enhancing and enabling the overall service using: Industry and regulatory expertise in Risk Management / Risk Frameworks in order to: Maximise data (analytics, performance measures, external benchmarks) in order to; Maximise our operational efficiency (Risk monitoring and reporting) and; Improving customer experience (through feedback, insight into the products and propositions, and development of a customer journey focused RCSA) and then; Coordinating oversight of the required change (through pilots, projects and programmes) You''ll already have experience in relation to Risk Management and be used to operating within three lines of defence model. Achieving key targets and KRI''s will ..... full job details .....