Reviews Officer

We are seeking an experienced Reviews Officer to join our team on a 3-month temporary contract based in Kings Cross, London. This hybrid role offers flexibility, with 3 days working from home and 2 days in the office each week.

As a Reviews Officer, you will be responsible for handling statutory housing reviews and complaints in line with current legislation and council policies. The ideal candidate will have proven experience in delivering fair, timely, and well-reasoned review decisions, as well as strong knowledge of housing and homelessness law.

Key Responsibilities:

• Manage and complete statutory housing reviews under Homelessness legislation (Part 6, Stage 1 & Stage 2).

• Handle complaints effectively at both Stage 1 and Stage 2, ensuring accurate investigation and resolution.

• Draft clear, legally robust decision letters and maintain accurate case records.

• Work collaboratively with housing teams, legal services, and external partners where required.

• Provide a customer-focused service, dealing sensitively with vulnerable applicants.

Requirements:

• Strong working knowledge of Homelessness legislation - Part 6.

• Proven experience managing Stage 1 and Stage 2 complaints and reviews.

• Excellent written communication and analytical skills.

• Ability to work under pressure and meet statutory deadlines.

• Experience working in a local authority housing team is highly desirable.

Contract Details:

• Location: Kings Cross, London

• Hybrid: 3 days home, 2 days office

• Contract Length: 3 months (potential for extension)

• Hours: Full-time, Monday to Friday