Up to £29.92 per hour
- To undertake all aspects of the accounts administration, including maintenance of accounts in respect of Council Tax and Business Rates.
- To identify the best course of enforcement action and undertake the efficient recovery of debts including taking appropriate action in relation to all aspects of billing and enforcement.
- Assist in all valuation related matters.
- Attend high level meetings and/or workshops with management, internal teams, the Listing Officer, other external organisations to represent the Service.
- To assist in activities that ensure or develop the accurate capture of; all dwellings and the identity of the correct liable party and any other activity designed to reduce the risk of the council having reduced income.
- Assist with the performance monitoring of individual officers and the whole team.
- Provide help, support and advice to other members of staff with revenues enquiries and take responsibility for dealing with the more complex enquiries.
- Provide statistical information as required and liaise with other staff to provide information to enable accurate forecasting and the provision of management information. Keep management advised of critical events throughout the year that might adversely affect the Council''s income.
- Provide guidance and training for staff on regulations, policies and the operational processes of the team always emphasising practices that support good customer service and the safeguarding of any data held about people and businesses. Ensure that changes in legislation or local policy are incorporated into working practices and procedures.
- Deal with vulnerable defaulters in an effective but sensitive manner
- Prepare reports on individual cases including the applicability of section 13(A) discounts, hardship reliefs, unpaid debts and write-offs, recommending appropriate action to resolve issues.
- Review and check refunds in line with Audit requirements
- Ensure that exception reports are dealt with effectively.
- Assist with the management of the public at Court hearings and help to deal with contentious and complex issues prior to the hearing.
- Deal with complex correspondence and complaints from Members of Parliament, Councillors and advice agencies etc
- To assist your line manager and participate as required with generic working where you may have to cover the work of your colleagues (other Technical Officers) in equivalent positions within the Service
- To undertake other duties commensurate to the grade of the post
