Revenues Officer

Job Title: Revenues OfficerLocation: Local authority based in CroydonHourly rate: £20.38 PAYE / £27.03Contract Length: 3-month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 36 hoursASAP StartAbout the RoleWe are looking for a proactive, customer-focused Revenues Officer to join our Revenues team and help deliver an exceptional service to residents, businesses, and key stakeholders. You will play a vital role in ensuring the accurate administration, collection, and recovery of Council Tax and Business Rates, supporting the Council''s wider commitment to excellent financial stewardship and outstanding customer service.This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem solving, and is passionate about delivering high-quality public services.Key ResponsibilitiesAs a Revenues Officer, you will:Manage customer enquiries across multiple channels, including telephone, online, and face-to-face appointments.Process and maintain accurate Council Tax and Business Rates records, ensuring all updates comply with relevant legislation and council policy.Set up new accounts, apply reductions, exemptions, discounts, and reliefs, and action refunds where appropriate.Negotiate and agree payment arrangements with customers, including post-summons cases.Support court hearings by interviewing customers, making informed decisions, and preparing documentation.Implement recovery action to maximise revenue for the ..... full job details .....