Responsibilities

• Processing of council tax billing up to Summons stage.
• Maintain accurate records and process information within set timescales and procedures.
• Make decisions and update accounts in accordance with Council Tax legislation regarding liability, discounts, and reductions.
• Handle customer enquiries and correspondence efficiently and accountably while adhering to relevant legislative provisions, council policy, and financial regulations.
• Operate a systematic billing and recovery procedure within Revenues to ensure efficiency and accountability.
• Deal with customer enquiries via telephone, email, and written communication.
• Liaise with other Council staff, and other stakeholders to provide an efficient and effective revenues and benefit service.
• Take responsibility for the safeguarding and handling of data to ensure it is accurate, comprehensive, valid and stored securely.

Person Spec

• Proficiency in using NEC Revenues and Benefits, and Enterprise DMS systems are a must.
• Sound understanding of Council Tax and relevant legislation built over a minimum of 5 year''s experience of working in a Revenues environment.
• Reliable, responsible, and self-motivated.
• Ability to work to clearly defined targets and deadlines.
• Awareness and understanding of customer needs.
• Practical experience in an appropriate work environment and the ability to advise others on relevant issues.
• Clear communication skills with sensitivity and empathy to build trust.
• Ability to work independently and in a team.
• Must successfully undertake Baseline Personnel Security Standard (BPSS) checks and undertake a basic DBS check

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