Revenue and Debt Recovery Officer

Revenue and Debt Recovery Officer Pay Rate: £18.65 PAYE / £24.65 Umbrella per hour Location: Wembley, London Job Type: Hybrid (Wednesday''s in office) Working Hours: Monday to Friday, 9am to 5pm Join our team as a Revenue and Debt Officer, where you will play a crucial role in ensuring the efficient billing, collection, and recovery of various debts including Council Tax, Business Rates, and more, in accordance with legislation and council policies. This position requires a detail-oriented individual who can manage multiple responsibilities and maintain high standards of customer service. Day-to-day of the role: Establish and validate correct liabilities, applying discounts and exemptions where applicable, and identifying the correct liable parties. Maintain accurate records of customer interactions and decisions regarding liability details across various databases and IT systems. Resolve customer enquiries through multiple channels such as phone, email, and social media, ensuring high-quality customer service. Promote and support the use of alternative service channels to reduce demand and facilitate channel migration. Negotiate repayment arrangements and monitor compliance, balancing customer circumstances with the council''s financial interests. Liaise with internal and external stakeholders, including Audit and Investigations and the National Fraud Initiative, to ensure effective debt recovery. Report property changes to the Valuation Office Agency and handle related ..... full job details .....