Returns Coordinator

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Coordinator to join their well-established team. You will take ownership of debit and returns processes, ensuring smooth resolution of queries while delivering excellent internal and external service. Salary is up to £26,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your key responsibilities include:Coordinate debit entries and credits accurately within the ERP systemEnter all debit notes (emailed and posted) promptly and accuratelyMonitor and manage the Returns inbox, ensuring all queries are handled efficientlyRun credits from the ERP system and ensure correct documentationScan and archive debits and supporting paperworkManage incoming debit queries (internal and external) via phone and emailLiaise with Carriers, Quality, Admin and Customer Service teams to organise collection of faulty goodsWork closely with Customer Service and Sales teams on stock cleanse debits and compensating ordersInvestigate mis-picks and pricing discrepancies in collaboration with relevant departmentsCoordinate faulty returns and liaise with Quality for ..... full job details .....