Returns Assistant

Job Title: Returns Assistant Location: Hastings Salary: £25,775 - £27,500 p/a Work Type: Permanent Hours: 39 hours per week, Monday-FridayMonday-Thursday: 8:00am-4:30pmFriday: 8:00am-3:30pm Start date: End of October / early November HRGO Recruitment are seeking a self-motivated and energetic Returns Assistant to join our client''s busy manufacturing company in Hastings. As a Returns Assistant, you will play an important role in processing both B2B and B2C returns, handling stock, completing administrative tasks and assisting with customer queries to ensure returns are processed accurately and efficiently. Key Responsibilities Receive, unpack and assess incoming customer returns shipments Check returned products for condition, quantity and accuracy Accurately process returns through company systems and complete the necessary administration Update customers regarding returns and complete refunds or action confirmations where required Ensure returned products are correctly handled, including returning suitable items to stock, re-processing stock, or isolating and storing products where necessary Maintain an efficient stock turnaround to ensure suitable products are returned to stock promptly and are available to fulfil new orders Identify products suitable for the company''s eBay clearance channel Assist with repairing, refurbishing or re-processing products where appropriate Proactively deal with customer queries relating to returns and work with other departments to ..... full job details .....