https://jobs.co.uk/job/returns-administrator-the-scouts-association--bf77e7b4-e1e9-42f9-b3cd-262137c53615 RSS feed for Returns Administrator at The Scouts Association. en-gb Fri, 24 Jul 2026 22:32:56 GMT https://jobs.co.uk/job/returns-administrator-the-scouts-association--bf77e7b4-e1e9-42f9-b3cd-262137c53615 https://jobs.co.uk/job/returns-administrator-the-scouts-association--bf77e7b4-e1e9-42f9-b3cd-262137c53615 Fri, 24 Jul 2026 11:52:02 GMT Location: Shoreham-by-sea | Salary: 26199.00-26199.00 Annual | Type: Permanent | Job Title: Returns AdministratorSalary: £26,199 per annum - Band C, Level 3 Location: Shoreham-by-Sea, BN43 6NZ, West Sussex Contract Type: PermanentWorking Hours: 35 hoursAbout the roleWe''re looking for a Returns Administrator to manage end-to-end product returns, including customer enquiries, RMA processing, quality checks, logistics coordination, stock allocation, and administrative support across the Customer Service and Production teams, ensuring all returns are handled efficiently and in line with company policy.Main duties as our Returns AdministratorManage the end-to-end returns process, including refunds, exchanges, RMAs and returns administration within agreed SLAs.Deliver excellent customer service by handling returns enquiries and providing proactive updates throughout the returns journey.Investigate and resolve returns issues while working closely with Warehouse, Buying, Merchandising, Accounts and Customer Service teams.Monitor returns performance, maintain KPI reporting, and identify opportunities to improve processes and customer experience.Support wider business operations by assisting other departments and providing guidance to the Returns Assistant as required.W... Permanent