Returns Administrator

Job Title: Returns Administrator Salary: £26,199 per annum - Band C, Level 3 Location: Shoreham-by-Sea, BN43 6NZ, West Sussex. Contract Type: Permanent Working Hours: 35 hours About the role We''re looking for a Returns Administrator to manage end-to-end product returns, including customer enquiries, RMA processing, quality checks, logistics coordination, stock allocation, and administrative support across the Customer Service and Production teams, ensuring all returns are handled efficiently and in line with company policy. Main duties as our Returns Administrator Manage the end-to-end returns process, including refunds, exchanges, RMAs and returns administration within agreed SLAs. Deliver excellent customer service by handling returns enquiries and providing proactive updates throughout the returns journey. Investigate and resolve returns issues while working closely with Warehouse, Buying, Merchandising, Accounts and Customer Service teams. Monitor returns performance, maintain KPI reporting, and identify opportunities to improve processes and customer experience. Support wider business operations by assisting other departments and providing guidance to the Returns Assistant as required. What we are looking for in our Returns Administrator Strong communication and customer service skills, with the ability to adapt to different situations and build positive working relationships. Highly organised and detail-oriented, with excellent administrative accuracy ..... full job details .....