Return Assistant

Job Purpose

To support the efficient processing of returned hire items, ensuring all props are checked, recorded, and returned to stock accurately. The role also involves identifying and reporting any damages or losses in line with company procedures.

Key Responsibilities

• Receive and check in returned props, ensuring all items are accounted for
• Accurately record returns using internal systems
• Identify, report, and document any damaged or missing items
• Photograph returned items where required, particularly in cases of damage
• Liaise with customers regarding any discrepancies or queries related to returns
• Communicate with internal departments, including sales and production teams, to resolve issues
• Assist in organising and preparing items for return to stock
• Support the Loss and Damage Manager with administrative and operational tasks

Essential Skills & Requirements

• GCSEs (or equivalent) in English and Maths
• Good written and verbal communication skills
• Basic computer literacy
• Strong organisational skills and attention to detail
• Confident and professional telephone manner
• Ability to work independently and manage workload effectively
• Ability to work under pressure and meet deadlines

Desirable Skills

• Previous experience in a warehouse, retail, or returns-based role
• Customer service experience
• A proactive approach with a willingness to improve processes
• Basic understanding of social media or stock systems