Retreat and Guest Relations Manager

Retreat and Guest Relations ManagerSalary: Up to £33,000 per annum + BenefitsHours: Full-time, 40 hours per week, 5 days over 7 (including weekends and bank holidays)Location: YO62 4ENAbout the RoleLocated within the beautiful Howardian Hills, this historic site welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. It offers a unique environment where hospitality, heritage and community come together.We are looking for a Retreat and Guest Relations Manager to lead the guest experience, ensuring every visitor receives a warm welcome from initial enquiry through to departure. You will oversee retreats, group visits, conferences and events while leading a dedicated coordination team and maximising occupancy, service standards and revenue.This is an excellent opportunity for someone with strong hospitality, events or visitor attraction experience who enjoys delivering exceptional customer experiences within a unique heritage setting.Key ResponsibilitiesGuest RelationsLead all guest bookings for retreats, tours, conferences and events.Oversee check-in, check-out and the overall guest journey.Work closely with internal stakeholders to deliver the annual retreat programme.Coordinate with housekeeping and operational teams to ensure exceptional service.Resolve guest enquiries and complaints professionally.Leadership and OperationsManage and develop a team of Retreat Coordinators, an Event Coordinator and volunteers.Lead team meetings, ..... full job details .....