https://jobs.co.uk/job/retentions-manager-awd-online--52a37e52-baa1-4813-8316-c42e9e5add27 RSS feed for Retentions Manager at AWD online. en-gb Fri, 17 Jul 2026 14:36:26 GMT https://jobs.co.uk/job/retentions-manager-awd-online--52a37e52-baa1-4813-8316-c42e9e5add27 https://jobs.co.uk/job/retentions-manager-awd-online--52a37e52-baa1-4813-8316-c42e9e5add27 Fri, 17 Jul 2026 11:51:57 GMT Location: Altrincham | Salary: 37000.00-37000.00 Annual | Type: Permanent | Retentions ManagerLead a broadband contact centre retentions team, coaching advisors to improve customer saves, renewals, call quality, performance and customer outcomes.If you''ve also worked in the following roles, we''d also like to hear from you: Retentions Team Manager, Retention Manager, Customer Retention Manager, Contact Centre Manager, Call Centre Manager, Customer Service Manager, Sales Team Manager, Customer Loyalty Manager, Contact Centre Team Leader, Retentions Team LeaderSALARY: £32,000 per annum + £5,000 OTE + BenefitsLOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday)JOB TYPE: Full-Time, PermanentWORKING HOURS: 37.5 hours per week, rota based (core working hours: Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm)JOB OVERVIEWWe have a fantastic new job opportunity for a Retentions Manager to lead a busy broadband contact centre team focused on customer retention, renewals and strong customer outcomes.As the Retentions Manager you will coach, motivate and develop advisors, using performance data, call listening and feedback to improve confidence, quality and commercial results.The Retentions Manager will bring s... Permanent