Retentions Manager

Retentions ManagerLead a broadband contact centre retentions team, coaching advisors to improve customer saves, renewals, call quality, performance and customer outcomes.If you''ve also worked in the following roles, we''d also like to hear from you: Retentions Team Manager, Retention Manager, Customer Retention Manager, Contact Centre Manager, Call Centre Manager, Customer Service Manager, Sales Team Manager, Customer Loyalty Manager, Contact Centre Team Leader, Retentions Team LeaderSALARY: £32,000 per annum + £5,000 OTE + BenefitsLOCATION: Altrincham, Greater Manchester, North West England (100% Office Based Monday to Friday)JOB TYPE: Full-Time, PermanentWORKING HOURS: 37.5 hours per week, rota based (core working hours: Monday to Friday 8am-6pm, plus every other Saturday 10am-5pm)JOB OVERVIEWWe have a fantastic new job opportunity for a Retentions Manager to lead a busy broadband contact centre team focused on customer retention, renewals and strong customer outcomes.As the Retentions Manager you will coach, motivate and develop advisors, using performance data, call listening and feedback to improve confidence, quality and commercial results.The Retentions Manager will bring structure, energy and accountability to a target-led environment, supporting cancellation, save, renewal, package change and home move conversations.APPLY TODAYReady to make your next career move? Apply Now for our Recruitment Team to review.DUTIESYour duties as the Retentions Manager include:Team ..... full job details .....