https://jobs.co.uk/job/retentions-advisor-search--e3695c18-2463-452c-94aa-412014caf238 RSS feed for Retentions Advisor at Search. en-gb Sun, 26 Apr 2026 16:53:32 GMT https://jobs.co.uk/job/retentions-advisor-search--e3695c18-2463-452c-94aa-412014caf238 https://jobs.co.uk/job/retentions-advisor-search--e3695c18-2463-452c-94aa-412014caf238 Wed, 01 Apr 2026 23:00:00 GMT Location: South Yorkshire | Salary: £28000/annum | Type: Permanent | Retentions Advisor Sheffield (S3) -28,000 per annum Monday to Friday, 9:00am - 5:00pm Full-time, Permanent The Opportunity We are currently recruiting for a Retentions Advisor to join a growing business based in Sheffield (S3). This is a fantastic opportunity for someone with a background in customer service, sales, or retentions who enjoys building relationships and turning challenging conversations into positive outcomes. You''ll play a key role in retaining customers, understanding their needs, and providing solutions that add real value. Key Responsibilities: Managing inbound and outbound calls with customers looking to cancel or review services Handling objections confidently and professionally to retain customers Identifying customer needs and offering suitable solutions or alternatives Building strong relationships to improve customer loyalty and satisfaction Working towards retention and performance targets within a KPI-driven environment Accurately updating customer records and systems Collaborating with internal teams to resolve issues and improve the customer journey What We''re Looking For: Previous experience in retentions, sales, or a t... Permanent