Retentions Advisor

Retention''s Advisor Team Member

Location: Courtyard, Thornbury
Function: Retention''s Advisor

Are you driven by delivering outstanding customer service and achieving sales success? We''re looking for a Retention''s Advisor Team Member to join our dynamic team at our Courtyard, Thornbury office.

In this role, you''ll be selling motor-related products directly to consumers, representing high-profile automotive brands, vehicle retailer groups, and insurers. You''ll engage with customers via inbound and outbound calls, providing a friendly and professional experience on a non-advised basis.

• Handle inbound and outbound calls on assigned campaigns.
• Meet performance targets across calls, contacts, sales, and compliance.
• Ensure all customer interactions meet regulatory standards including Consumer Duty and GDPR.
• Participate in team meetings, training, and CPD activities.
• Maintain accurate records and adhere to scheduling requirements.

• Minimum 1 year of telephone-based sales or customer service experience in a regulated, target-driven environment.
• Strong verbal communication and consultative selling skills.
• Friendly, empathetic, and professional telephone manner.
• Minimum 5 GCSEs (or equivalent), including English Language at grade C or above.

• A supportive and collaborative team environment.
• Opportunities for continuous professional development.
• The chance to represent respected brands and make a real impact.

If you''re results-oriented, adaptable, and passionate about customer service, we''d love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.