https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--fb52cd15-4fd8-40dd-babf-04836031a5cc RSS feed for Retentions Advisor at CCA Recruitment Group. en-gb Wed, 17 Jun 2026 20:16:42 GMT https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--fb52cd15-4fd8-40dd-babf-04836031a5cc https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--fb52cd15-4fd8-40dd-babf-04836031a5cc Tue, 16 Jun 2026 23:00:00 GMT Location: Altrincham | Salary: £26228 - £40000/annum | Type: Permanent | Retentions Advisor Location: Altrincham - Hybrid working Salary: -26228k ote -40,000 Job Type: Full-time, PermanentAbout the Role We''re looking for a motivated and customer-focused Retentions Advisor to join our growing telecoms team. In this role, you''ll be responsible for engaging with existing customers who are considering leaving and providing tailored solutions to keep them on board. If you enjoy problem-solving, building relationships, and working in a fast-paced environment, this is a great opportunity to make a real impact. Key Responsibilities of this Retentions role Handle inbound and outbound calls with customers looking to cancel or renew services Understand customer needs and concerns using effective questioning techniques Promote suitable products, upgrades, and retention offers Negotiate and overcome objections to retain customers Accurately update customer records using CRM/ticketing systems Meet and exceed retention, revenue, and quality targets Deliver an excellent customer experience at every touchpoint What We''re Looking For Previous experience in a retention, sales, or customer service role (telecoms preferred) Strong comm... Permanent