https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--c3823961-3783-45fc-9a45-97da112ea581 RSS feed for Retentions Advisor at CCA Recruitment Group. en-gb Sun, 21 Jun 2026 03:13:44 GMT https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--c3823961-3783-45fc-9a45-97da112ea581 https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--c3823961-3783-45fc-9a45-97da112ea581 Sat, 20 Jun 2026 11:51:31 GMT Location: Altrincham | Salary: 26228.00-26228.00 Annual | Type: Permanent | Role: Customer Retentions AdvisorLocation: Altrincham (fully office based)Hours: Mon-Fri between 8am-6pm and Sat 9am-5.30pmSalary: 26,228 + bonus + great benefitsThis is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office.Do you have proven experience in a customer-facing, sales or retention role?Can you handle high volumes of inbound/outbound calls?Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions AdvisorHandle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.Negotiate and Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty.Target Driven: Achieve and exceed individual and team retention targets.Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking ForEx... Permanent