https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--644b0c81-2d62-4593-bcc3-d525b05a67c3 RSS feed for Retentions Advisor at CCA Recruitment Group. en-gb Wed, 26 Aug 2026 11:22:09 GMT https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--644b0c81-2d62-4593-bcc3-d525b05a67c3 https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--644b0c81-2d62-4593-bcc3-d525b05a67c3 Tue, 25 Aug 2026 11:55:28 GMT Location: Altrincham | Salary: 10000-500000 Annual | Type: Permanent | Role: Customer Retentions Advisor Location: Altrincham (fully office based) Hours: Mon-Fri between 8am-6pm and Sat 9am-5.30pm (1 in 4) Salary: £26,228 OTE £40,000 + benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role within telecoms? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate and Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and futur... Permanent