Retentions Advisor

Retentions Advisor Location: Altrincham - Hybrid working Salary: 26228k ote 40,000 Job Type: Full-time, PermanentAbout the RoleWe''re looking for a motivated and customer-focused Retentions Advisor to join our growing telecoms team. In this role, you''ll be responsible for engaging with existing customers who are considering leaving and providing tailored solutions to keep them on board.If you enjoy problem-solving, building relationships, and working in a fast-paced environment, this is a great opportunity to make a real impact. Key Responsibilities of this Retentions roleHandle inbound and outbound calls with customers looking to cancel or renew servicesUnderstand customer needs and concerns using effective questioning techniquesPromote suitable products, upgrades, and retention offersNegotiate and overcome objections to retain customersAccurately update customer records using CRM/ticketing systemsMeet and exceed retention, revenue, and quality targetsDeliver an excellent customer experience at every touchpointWhat We''re Looking ForPrevious experience in a retention, sales, or customer service role (telecoms preferred)Strong communication and negotiation skillsAbility to manage objections and close effectivelyComfortable working with targets and KPIsExperience with CRM Positive attitude and a resilient mindset DisclaimerCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV ..... full job details .....