https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--41d30d80-b885-4b86-add3-7ae58d434130 RSS feed for Retentions Advisor at CCA Recruitment Group. en-gb Mon, 17 Aug 2026 23:54:36 GMT https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--41d30d80-b885-4b86-add3-7ae58d434130 https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--41d30d80-b885-4b86-add3-7ae58d434130 Sat, 15 Aug 2026 11:52:02 GMT Location: Altrincham | Salary: 26228.00-26228.00 Annual | Type: Permanent | Role: Customer Retentions AdvisorLocation: Altrincham (fully office based)Hours: Mon-Fri between 8am-6pm and Sat 9am-5.30pm (1 in 4)Salary: 26,228 OTE 40,000 + benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role within telecoms?Can you handle high volumes of inbound/outbound calls?Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions AdvisorHandle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.Negotiate and Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty.Target Driven: Achieve and exceed individual and team retention targets.Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. W... Permanent