https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--305fddf0-a2fa-48af-be67-0f0b45136dbf RSS feed for Retentions Advisor at CCA Recruitment Group. en-gb Fri, 19 Jun 2026 22:12:25 GMT https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--305fddf0-a2fa-48af-be67-0f0b45136dbf https://jobs.co.uk/job/retentions-advisor-cca-recruitment-group--305fddf0-a2fa-48af-be67-0f0b45136dbf Thu, 18 Jun 2026 23:00:00 GMT Location: Altrincham | Salary: £26228/annum + bonus + benefits | Type: Permanent | Role: Customer Retentions Advisor Location: Altrincham (fully office based) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: -26,228 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcom... Permanent