Retention Officer

About The RoleThis is an opportunity to join our Individual Giving team as a Retention Officer, with two roles available within the Retention function. These posts sit at the heart of how we engage and retain supporters, helping to bring greater consistency, structure and impact to our supporter journeys. You''ll play a key part in delivering communications that keep our supporters connected beyond their first gift, ensuring activity is well planned, well timed and aligned to wider fundraising work across the organisation.Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.Working closely with managers, senior colleagues, data teams and agency partners, you''ll help turn audience insight into clear, effective and well-executed fundraising activity. This is about building and delivering structured journeys rather than standalone campaigns, using data, performance insight and testing to improve how we communicate over time. You''ll be responsible for supporting planning, briefing and delivery, making sure activity is properly coordinated, well understood across stakeholders, and continuously improved based on results.This role will suit someone who is highly organised, comfortable working at pace, and confident managing multiple moving parts across different teams. You''ll need to communicate clearly, keep delivery on track, and be comfortable working within defined ..... full job details .....