Retention Manager (Donor Engagement)

Retention Manager (Donor engagement) Up to £50,000 Hybrid - Nottingham (1x day per week) This is a rare opportunity to build and shape a donor engagement and retention function from the ground up. Joining at an exciting stage of growth, you will have the autonomy to develop strategy, improve supporter experiences, and drive long-term donor value through data-led engagement programmes. The Company They are a purpose-driven organisation with an established supporter base and ambitious plans for future growth. With a strong focus on delivering meaningful impact, they are investing in their fundraising and engagement capabilities to create deeper, longer-lasting relationships with donors. This newly created role offers the chance to influence strategy and make a measurable contribution across the organisation. The Role You will: Develop and implement a donor retention strategy across key audience segments, including one-off donors, regular givers, major donors, and lapsed supporters. Design and optimise multi-channel donor journeys spanning email, SMS, web, social media, messaging platforms, and other engagement channels. Lead donor onboarding, stewardship, re-engagement, and feedback initiatives to improve retention and lifetime value. Analyse donor behaviour, campaign performance, and retention metrics to identify opportunities for growth. Manage retention budgets and ensure activity delivers measurable return on investment. Work closely with internal stakeholders to ..... full job details .....