Retail Regional Ops Manager

Telecoms Retail Store ManagementConfident with mobile phones and accessoriesRetail Regional Operations Manager Stamford Hill, London (with occasional travel to London and Manchester branches) We are recruiting for a growing telecoms retail business seeking an experienced and hands-on Retail Regional Operations Manager to oversee the day-to-day operations of multiple branches across London and Manchester but you''re main base will be at Stamford Hill branch. This is a key leadership role, acting as the link between senior leadership and Branch Managers. You''ll ensure stores run smoothly, maintain high operational standards, and deliver a consistent, customer-focused experience across all locations. Key Responsibilities:Oversee daily operations across multiple retail sitesLine-manage and support Branch ManagersDrive consistency in performance, service, and store standardsHandle escalations and resolve operational challengesLead staff training, onboarding, and developmentMonitor performance and implement improvementsSupport rollout of new products and initiativesReport on operations, staffing, and customer insights What We''re Looking For:Proven multi-site retail management experienceIdeally telecoms/mobile phone retailer management experienceStrong mobile phone/telecoms knowledgeStrong leadership and people management skillsExperience managing managers or senior team membersHighly organised with strong problem-solving abilityConfident handling challenging situations and ..... full job details .....