Retail Performance Manager

Location: South Wales Salary: £32k plus comm / car allowance of £4k or company car About the role We re looking for a driven Retail Performance Manager to take ownership of a portfolio of 555 retailers within a defined territory. This is a fast-paced, field-based role where you ll use data, insight and coaching to drive commercial performance, improve compliance, and help retailers maximise the value of PayPoint s products and services. You ll be at the heart of our network building strong relationships and delivering measurable results. What you ll be doing Own the commercial performance of your territory, driving revenue growth and product penetration Deliver a structured programme of retailer visits (1,170 per year), aligned to our national tiering model Use data and insight to identify opportunities and create targeted action plans Coach and support retailers to improve in-store execution and performance Promote and grow adoption of PayPoint s full product suite Conduct compliance checks and ensure retailers meet required standards Accurately record all activity and outcomes in CRM Build strong, trusted relationships and act as the go-to contact for performance support Share insight and feedback to support continuous improvement across the business What success looks like Territory revenue growth and improved product penetration Strong compliance performance and reduced breaches High-quality, consistent visit delivery Mystery shopping scores above 85% High levels ..... full job details .....