Retail Optical Assistant

Overview

As a

Retail Optical Assistant

at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.Responsibilities

Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concernsGreat communication and rapport building to translate professional terminology into language understandable to patientsExceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendationsAbility to work as part of a team, with colleagues across the whole storeThe ability to work under pressure and handle challenging situations in a fast-paced retail environmentConfidence, passion, drive and enthusiasmKnowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targetsArrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.Qualifications

Anything else you should know?Sales and performance-based bonusTargeted incentivesPension schemeLife Assurance - 2 x your basic annual salaryFree eyewear annually with eligibility from day one of joining us!Opportunities to get involved in the OneSight EssilorLuxottica FoundationDiscounts throughout the year for your friends and familyEmployee Assistance Program offering confidential support and advice on everything from financial support and everything in-between33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holidayFlexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental PlanOpportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channelsFlexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work SchemeAnd so much more!Flexible working

Although the hours of this role are advertised, if this sounds like the role for you, we''d love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you ..... full job details .....