Retail Optical Assistant

Overview

Retail Optical Assistant at Vision Express. You’ll assist customers in finding eyewear, help with frame adjustments, repairs, fittings, pre-screening eye examinations and administrative tasks including scheduling appointments, supporting phone lines, and processing payments. Goal: provide excellent customer service and ensure customers leave happy with eyewear that fits and meets vision needs. We are part of EssilorLuxottica.Responsibilities

Provide excellent customer service and personalised assistance to customersCommunicate clearly to translate professional terminology for patientsMaintain accurate customer records, prescriptions and requirementsWork as part of a team across the storeWork under pressure in a fast-paced retail environmentDemonstrate confidence, passion, drive and enthusiasmPromote optical products and services and contribute to store targetsArrange and maintain store appearance, keep it organised and stockedQualifications/What we’re looking for

Customer service orientation and ability to address needs and concernsStrong communication and rapport-building skillsAttention to detail with records and prescriptionsTeamwork and collaboration across the storeAbility to handle challenging situations in a retail settingInterest in optical products and services and ability to explain themBenefits and incentives

Sales and performance-based bonus and targeted incentivesPension scheme and life assuranceFree eyewear annually from day one (eligibility)Opportunities to get involved in OneSight EssilorLuxottica FoundationDiscounts for friends and familyEmployee Assistance Program33 days annual leave (plus buy/sell holiday) and flexible health benefitsFlexible lifestyle benefits including Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to WorkOpportunities to engage in company-wide knowledge sharingAdditional details

Seniority level: Entry levelEmployment type: Full-timeJob function: Health Care ProviderIndustries: ..... full job details .....