Retail Optical Assistant

Overview

As a

Retail Optical Assistant

at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings, and you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, handling phone inquiries, and processing payments.Your goal is to provide excellent customer service and ensure customers leave happy with eyewear that fits properly and meets their vision needs. You’ll contribute to our mission of helping customers

See More and Be More

by providing tailored and effective service to maximise their visual potential and enhance their lifestyle.Although the hours of this role are advertised, we’re open to discussing flexible options to fit your ideal working week, whether around the school run or a compressed week.Who are we?

We are Vision Express — with over 550 stores across the UK and Ireland. We offer opportunities from busy city centre flagship stores to smaller village locations. We are part of the EssilorLuxottica family, a global leader in lenses, frames and sunglasses, with brands including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, among others.What are we looking for?

Provide excellent customer service with personalised assistance and the ability to address needs and concernsGreat communication and rapport building to translate professional terminology into language understandable to customersExceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendationsAbility to work as part of a team with colleagues across the storeAbility to work under pressure and handle challenging situations in a fast-paced retail environmentConfidence, passion, drive and enthusiasmKnowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers and promote products to help achieve store targetsArrange and maintain the store’s look and feel, keeping it organised and stocked in line with marketing guidanceResponsibilities

Assist customers in choosing eyewear, carry out frame adjustments, repairs and fittingsSupport pre-screening eye examinations where applicablePerform administrative tasks such as scheduling appointments, answering customer queries on phone lines, and processing paymentsProvide a welcoming, professional service and ensure customers leave with eyewear that fits and meets their vision needsContribute to a visually appealing store environment and maintain stock in line with store guidanceBenefits and additional information

Sales and performance-based bonusTargeted incentivesLife Assurance - 2 x your basic annual salaryFree eyewear annually with eligibility from day one of joining usOpportunities to get involved in the OneSight EssilorLuxottica FoundationDiscounts for friends and familyEmployee Assistance Program with confidential support33 days annual leave increasing with service, with option to buy or sell holidayFlexible health-related benefits (Health Cash Plan, Additional Life cover, Critical Illness cover, Dental Plan)Company-wide knowledge sharing and internal collaboration channelsFlexible lifestyle benefits (Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to Work Scheme)Know someone who’d be a great fit? Share this job opportunity with your ..... full job details .....