Retail Operations Manager

OverviewHours: Part time - 30 Hours per week.

Location: Retail Head Office - Ashton Gate, Romford RM3 8UF.

Contract type: Permanent

Rolling advert, please apply as soon as possible.

RoleThis is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity’s retail estate. You’ll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations.

Working closely with the Head of Retail and Director of Income Generation, you will:

Manage property maintenance, repairs, and site compliance across retail stores

Act as main contact for landlords, agents, and external contractors

Lead health and safety compliance across sites in partnership with internal HandS leads

Oversee service contracts, waste management, cleaning, and insurance claims

Work to budget, using lean management practices to control costs

Represent retail operations at internal meetings and cascade updates

You will also manage a Retail Operations Assistant and support volunteers when needed.

What We’re Looking ForWe’re looking for someone with:

Experience in retail, estates or facilities management across multiple sites

Key knowledge of retail operations

Strong knowledge of health and safety and contractor management

Great organisational and planning skills with a keen eye for detail

The ability to build relationships and influence stakeholders at all levels

Excellent IT and reporting skills

A proactive, hands-on approach and the ability to think on your feet

A background in the charity sector or retail operations is desirable

Why Join Us?

Flexible working: 30 hours across 4 or 5 days to suit your lifestyle

Generous holiday allowance including your birthday off

A values-driven, inclusive, and supportive environment

The chance to play a key role in helping a charity achieve its mission

Ready to Make a Difference?Apply now and help support a growing charity retail team through high-impact estates and operations work.

For any questions please contact Paul Newell, Retail Operations Manager at: jobs@sfh.org.uk.

Please note that a Basic DBS check will be undertaken as part of our pre-employment screening for the successful ..... full job details .....