Negotiable
About UsDyson is on a journey to optimise its retail distribution and deliver a premium and consistent retail experience to every shopper at every touchpoint across their path to purchase journey. Our role is to excite customers and bring them to our retail spaces, after which we can showcase the Dyson technology in a retail setting that delights and encourages them to get hands on with our products. As Retail continues to grow, operational efficiency and excellence is paramount, not only to our customer and staff experience, but to our long-term profitability.
About The Role
Drive operational excellence and compliance across the market. Focus areas include risk management, physical security, cash controls and banking, HandS, inventory management, audit readiness, IT infrastructure, collection of retail metrics and data analysis
Cascade top-down operational best practice into market, ensuring market compliance
Create, define and refine operational processes for the market; implement and streamline the library of guidelines, programs and available SOPs
Promote a process driven culture aiming to make all stores compliant, conduct internal audits, business continuity plans and HandS risk assessments. Work on systems to monitor and track the highest of retail standards
Support the market with the rollout of new store collateral and tools
Implement services compliantly that optimise the shopper experience, engagement and conversion e.g. next day delivery, collection from store, virtual queuing
Be the first line of support: this includes training of store teams on operational procedures, compliance mechanisms and the roll out of new store services but also assistance on store hardware, HandS and other business critical functions
Supporting bonus and overtime payment process, reviewing targets and validating results
Working with Head of Retail on budget setting and PandL optimisation
Overseeing communications to Dyson Retail Experts and Stylists in the field
Optimising stock control efficiencies within Direct Stores estate
About You
+5 years store operations or store management experience in for a similarly dynamic, international and complex organisation
Strong understanding of IT systems and payment processes
Comprehensive understanding of premium retail experience and evolving shopper expectations
Experience communicating cross functionally and working in a matrix organisation
Excellent communicator with written and verbal presentation skills. Digitally savvy
BenefitsFinancial
Performance-related bonus scheme
Competitive pension scheme
Life assurance
Discounts on Dyson machines and retail purchases
Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)
Lifestyle
Generous holiday allowance of 27 days (plus bank holidays)
Free on-site lunches, fruit, and hot drinks
Access to on-site sports centre, gym, hair salon, and lifestyle assistance
Electric vehicle salary sacrifice scheme
Option to purchase additional holiday days
Health
Private medical insurance and dental insurance
Employee assistance programme
Digital GP services
On-site physiotherapy and GP services
Prescription service
Fertility treatment support
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of ..... full job details .....
Negotiable