Retail Operations Coordinator

Retail Operations CoordinatorBracknellFull-Time£26,000 per annum + BonusOur client is looking for an organised and proactive Retail Operations Coordinator to join their growing Retail Operations team. Supporting a nationwide network of over 50 stores, you''ll play a key role in helping franchise partners succeed through operational support, stock management, reporting and first-class customer service.About Our ClientThey are a fast-growing online retailer, supported by over 50 stores UK wide and a busy call centre in Bracknell. The company operates under an established name which has been trading on the High Street selling mobile phones since the 1990''s. Approaching a customer base of over half a million with their online business equating to over 70% of their sales. They have an employee base of approximately 80 people and have contracts with major network operators. All Retail Franchisees maintain excellent standards of customer service and must consistently hit agreed targets for sales, profit margins and other KPIs. With a growing high street retail presence, they now have a national network of walk-in repair locations supported by online marketing and B2B relationships.The RoleEnsuring that all Retail Franchisees maintain excellent standards of customer service and operational efficiency. Working closely with Account Managers and Key Stakeholders, this role supports the retail team in delivering an excellent level of service to the Franchise estate by support tickets, ..... full job details .....