Retail Manager

Retail ManagerContract - until January 2027. Payrate - £23.17 per hour Full time working Flexible daysDyson Retail is Different, for several reasons. Firstly, this is a firm of expert engineers, offering people the chance to connect with technology in store, including a world-class styling experience. We are delivering a high service experience for our shoppers - think 5-star hotel levels of service - demonstrating the value of the technology and providing aftersales care. Our aim is to support owners in getting the best out of their Dyson technology.ResponsibilitiesMaintain and uphold high standards for customer experience, visual merchandising, and overall store environment.Proactively manage customer escalations, ensuring timely resolution aligned with brand values.Partner with the team to deliver personalized, meaningful interactions that convert customers into brand advocates.Recruit, coach, and develop managers and future store leaders.Set clear team and individual targets, track performance, and provide ongoing feedback and development.Lead by example to foster a positive, motivated, and collaborative team culture.Drive store performance across key metrics (profit, volume, conversion rate, NPS, average transaction value, attrition) to ensure sustainable growth.Monitor results, identify trends, and take corrective action or provide strategic recommendations.Execute operational and merchandising strategies in alignment with local HQ direction.Ensure compliance with ..... full job details .....