Retail Installation Support Administrator

Retail Installation Support AdministratorLocation: Clevedon BS21Salary: £24,000 per annumBritannia Windows is one of the South West''s leading manufacturers and installers of high-quality windows, doors, and conservatories. With over four decades of industry experience and a strong focus on British craftsmanship, we pride ourselves on delivering premium products backed by outstanding customer service. Our Bristol office is now looking for a driven and detail-oriented Retail Installation Support Administrator to become a vital part of our growing team.Role OverviewAs a Retail Installation Support Administrator, you will be at the heart of our operations-supporting the coordination and delivery of retail installations while ensuring our customers receive the highest standard of service. This is a varied and rewarding role that combines administrative duties, customer care, and internal coordination.ResponsibilitiesAct as the first point of contact for all customer and installer telephone queriesDeliver exceptional customer service, handling queries, updates, and complaints efficientlyMonitor and follow up on customer reviews and feedback across platformsTrack and assist with payment monitoring, chasing outstanding balances when necessaryAuthorise, process, and track supplier and contractor invoicesMaintain and update CRM and internal databases with accurate job and customer informationProvide daily administrative support to the retail installation teamAssist with scheduling ..... full job details .....