Retail General Manager

Retail General Manager

Burgess Hill

£50,000 - £60,000 + Benefits

Run your own business, with the backing of a nationally recognised brand.

You’ll have full control over how the centre is run, making decisions based on your expertise and local insight. Whether it’s shaping the customer experience, driving sales or managing operations, you’ll do it your way.

And you won’t be going it alone. You’ll get ongoing training, hands-on support and the chance to work with experienced mentors who’ll help you sharpen your skills and reach your potential.

The Role

You’ll take ownership of the centre’s performance, shaping it with your ideas and expertise. You’ll manage the day-to-day operations, ensuring the centre runs smoothly and delivers a great customer experience. From merchandising and stock control to visual presentation and seasonal setups, you’ll have the freedom to make it your own.

You’ll lead a team of 50+ staff, including department managers. You’ll inspire, coach and develop them, ensuring they deliver excellent customer service and meet performance targets. You’ll also work with the HR business partner to develop a clear succession and talent plan for the centre.

In addition to managing the centre’s financial performance, you’ll prepare and deliver annual budgets and business plans, monitor key metrics like footfall and conversion, and take prompt action to address areas of underperformance. You’ll also support capital investments and ensure the centre’s strategy aligns with overall business goals.

The Person

• Experience managing a large retail operation, with a focus on inspiring teams and delivering great customer service
• A creative eye for merchandising and seasonal displays
• Strategic thinking and the ability to improve processes and efficiency
• An energetic leadership style that motivates and drives results

The Company

Very well established, with a history to be proud of, this is a place where you can grow your career, with opportunities to study professional qualifications and lead projects that shape the future of the business. Plus, you’ll enjoy great perks like a car allowance, bonus, healthcare, holidays and staff discount.