Retail & Digital Experience Lead

About Kurt Geiger

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.We Are One: For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against RacismDigital Content Support

Assist in creating product packs and digital materials to showcase newness, bestsellers, pop-ups, and exclusive launchesHelp prepare weekly updates and assets for internal, including regional, teams and personal shoppersEnsure all content is accurate, visually appealing, and aligned with brand toneCreate trend boards to inspire the Personal Shopping team—monitor what buyers are doing, resurface relevant trends, introduce new brands, and collaborate with the RTW Personal Shopping team to create mood boardsPersonal Shopping and Client Team Coordination

Work closely with Selfridges Personal Shopping teams (Private Client, Digital, RTW, and in-store stylists) to share key footwear updates and support client outreachProvide product and brand information to assist with styling and recommendationsHelp coordinate content needs for client appointments and activationsSupport the creation of visually engaging and informative presentations for both the Management and Personal Shopping teamsDemonstrate a willingness to support the current Kurt Geiger Personal Shopping team in day-to-day operations, both on the shop floor and back of houseFoster relationships with Personal Shopping teams and host store departments such as RTW, Beauty, and others to encourage cross-department collaboration opportunitiesWork closely with Kurt Geiger management and sales teams to drive sales performance, including spending time on the shop floor to gain a deeper understanding of our products, trends, and customer baseClient Database Management

Manage and maintain the Kurt Geiger client database, ensuring records are accurate and GDPR compliantSupport sales tracking and reporting for client purchases and interactionsAssist with sending targeted communications and identifying re-engagement opportunitiesSupport client engagement through tailored communications across multiple channels, including mail-outs and WhatsAppEvent and Activation Support

Help coordinate and communicate around in-store events and product launchesSupport with invites, content materials, and follow-ups for personal shopping clientsAttend and assist at events where neededAid client retention by enhancing the excitement surrounding new launches and communicating in a way that fosters long-term loyaltyReporting and Admin

Track and summarise content performance, client interactions, and sales influenceProvide regular updates to the team on key insights and areas of opportunitySupport broader sales creation by using various tools and approaches that go beyond visual content to drive growthShow a willingness to take on any additional administrative or ad hoc tasks as required to support evolving business needsRequirements

Previous experience in a marketing, digital, or retail-focused role (internships count!)Passion for footwear, fashion, and luxury customer experiencesStrong communication skills — both written and visualHighly organised, with great attention to detail and a proactive attitudeComfortable working with Excel, email tools, and CMS/CRM platforms (training provided where needed)Team player who enjoys working cross-functional and supporting high-performance retail teamsBenefits

Competitive basic salaryEnviable discountsOur Stores

The first Kurt Geiger store opened on London Bond Street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford Street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world\''s most famous department ..... full job details .....