Retail Deputy Store Manager

Description We re looking for a Deputy Manager to join our Retail Sales team in Cheltenham. As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence. You ll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You ll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love. As a Deputy Store Manager you can earn up to £40,000.00 with Commission. What does the role involve? Leading by example and role modelling the ScS company values and behaviours to inspire the team to perform to be their best Continuously coaching to develop and improve colleagues performance by carrying out regular performance reviews Ensuring expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services Supporting the recruitment, onboarding, management and development of the team Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities Supporting colleagues with customer orders and finance applications Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer ..... full job details .....