Retail Coordinator

We are recruiting for a Customer Service and Finance Coordinator to join a well-established and highly regarded organisation within the automotive sector on an initial 3-month contract, with the potential to extend. Joining a small, collaborative and efficient team, you''ll play an important role in delivering an excellent service to customers and retail partners, supporting them throughout the vehicle finance application journey. This would be a great opportunity for someone with a background in customer service, call centre operations, financial services or motor finance who enjoys working in a busy environment, building relationships and seeing queries through to resolution. What will you be doing? Handling inbound and outbound calls from customers and dealerships, providing a consistently high level of service Supporting customers with queries throughout the finance application process Assisting with the completion and submission of finance applications Carrying out credit assessments in line with lending criteria and relevant legislation Ensuring documentation is complete, accurate and compliant Maintaining accurate records of customer interactions, applications and transactions Resolving customer and retailer queries or complaints promptly and professionally Working closely with internal teams to ensure a smooth customer experience Building positive relationships with dealerships and customers Supporting dealerships with finance applications and customer queries ..... full job details .....