Retail Assistant

Job Title: Retail Assistant

Location: Edinburgh
Salary: £13.60 per hour
Shifts: Monday to Friday, 9am–4pm
Contract: Permanent

 

 

We are seeking a motivated and customer-focused Retail Assistant to join our client’s team in Edinburgh. The successful candidate will play a key role in delivering excellent service to customers both face-to-face and over the phone, maintaining stock levels, and supporting the day-to-day running of the business.

 

Key Responsibilities:

- Provide outstanding customer service in person and over the phone.
- Handle cash and operate till systems accurately.
- Offer knowledgeable advice on products and services.
- Process customer orders, purchases, and returns efficiently.
- Maintain and manage stock levels within your area of responsibility.
- Take a proactive approach to sales opportunities, identifying ways to grow business and enhance the customer experience.
- Ensure the store is clean, organised, and well-presented at all times.
- Support colleagues and contribute to a positive team environment.
- Assist with stock deliveries and manual handling – heavy lifting may be required.

 

Essential Requirements

- Must be computer literate.
- Comfortable speaking with customers both face-to-face and over the phone.
- Experience in cash handling and operating till systems.
- Excellent communication and interpersonal skills.
- Reliable, enthusiastic, and able to work independently and as part of a team.
- Physically capable of performing manual handling tasks.

 

Desirable Requirements

- Forklift experience or valid forklift licence.
- Full UK driving licence.
- Previous experience in a retail, trade counter, or merchant environment.