Retail and Operations Manager

The CompanyOur client is a leading cultural organisation. They are committed to delivering exceptional customer experiences through engaging attractions, high-quality retail offerings, and outstanding visitor services.This is an exciting opportunity to join a values-led organisation where you can play a key role in enhancing the visitor experience while leading a high-performing operational team.The RoleOur client is seeking an experienced Retail and Operations Manager to oversee the day-to-day operation of their visitor services, retail, and front-of-house functions. Reporting to the senior management team, you will lead a dedicated team, ensuring exceptional customer service, strong commercial performance, and the smooth delivery of daily operations.This is a varied leadership role combining people management, retail operations, event support, commercial performance, and visitor experience. It would suit an experienced retail or hospitality manager looking for a rewarding role within a unique visitor-focused environment.Key ResponsibilitiesLeadership and People ManagementLead, motivate, and develop the front-of-house, retail, and business support teams.Manage staff performance, recruitment, induction, training, absence, and annual leave.Create staff rotas to ensure effective operational cover.Foster a culture of continuous improvement and exceptional customer service.Coach and mentor team members to maximise performance and engagement.Retail and Commercial OperationsDrive ..... full job details .....